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Communications Industry/Inmate Communication App

Top Customer Service Award Goes To Securus Technologies

Posted by Harvest345 on

The Stevie Award is a prestigious customer service award that is awarded to the leaders in customer service excellence each year. A panel of over seventy five judges determines who will win this prestigious award. Securus Technologies was the recent recipient of the Stevie Award and told PRN Newswire that their top priority will continue to be customer service satisfaction. They have over 12,000+ IT professionals that are trained in the highest level of customer service satisfaction and telecommunications securities. If you’re interested in learning more about Securus Technologies, you’re encouraged to visit their exclusive website for more information.


Securus Technologies Is A Leading Inmate Communications Provider


PRN Newswire has reported that Securus Technologies is one of the largest growing inmate communications providers. They’re still responsible for a high level of monitoring and surveillance that is mandated under government regulations. They ensure the safety of the general public against telecommunications crime. Their customers recently used their technological features to report a securities threat. Their customers quickly notified Securus officials in the irregularities to avoid an increase in fees. Thousands of customers depend on Securus Technologies to stay connected with the ones they love in a correctional facility.


Securus Technologies Features


Inmate Voicemail


Inmate voicemail features will allow their customers to retrieve messages from their legal counsel, friends, and family members. They have access to a personalized account that ensures that they can receive messages and retrieve them at their leisure.


Video Visitation


Video visitation is a great features that gives inmates and the love ones face-to-face communication. You get complete control over the high definition video that gives you complete control including the sound. Just a few clicks of an onscreen controls will let you adjust the picture and sound the way you want.


Communications Industry/Inmate Communication App

GTL starts game of chicken, balks

Posted by Harvest345 on

GTL, a struggling aspirant in the prison communications industry, has recently embarrassed itself by biting off thoroughly more than it can chew. After years of hurling invective arrows at its insouciant better, industry leader Securus Technologies, the elephant finally noticed the flea on its back and made gestures towards its permanent removal.


Securus issued a challenge. It invited the honor-defiling GTL to a techno duel whereby the companies’ respective video visitation technologies would square off in an inmate-communications showdown. GTL, who had made a career of verbally attacking its competitor, and who threatened a peddle-to-the-floor suicide run at chicken-slaying glory, quickly bulked in the headlights and ran off into the ditch of cowardly defeat. This predictable sequence stemmed naturally from a company with a bully’s instinct and a fool’s touch trying to take on a gracious world champion.



Securus investigative solutions save lives


But this wild circus side-show detracts from the very serious task at hand. Through its many investigatory solutions, Securus has put tools into the hands of corrections officers and administrators that not only keep things running smoothly, they save lives.


Through Securus’ voice recognition software, any unauthorized party can be identified on any prison communications device within microseconds, alerting staff and giving them the option to either close the communication or continue on, monitoring it in real time. These capabilities have tipped staff off to many crimes and thwarted them before they had a chance to be carried out. In a few cases, it has actually foiled murder attempts and other extremely serious felonies.


By removing the ability of prisoners and civilians to engage in unauthorized communications, Securus is removing one of the largest threats from the prison environment. The threat of gangs to be able to pass orders and commit criminal conspiracies is lessened dramatically when the individual gang members cannot make a phone call without being actively monitored.

Inmate Communication App

Why Securus During the Holidays

Posted by Harvest345 on

There are so many people who are currently using Securus with wonderful success and this can be something that benefits you as it has for a lot of other individuals. Securus is one of the top communication systems in the prison system right now and this is why a lot of people are using it during the holiday season. The Christmas season can be very difficult for people because of the fact that it prevents you from seeing your loved one who you might have seen on such a regular basis in the past and are now not able to see at all because it is too difficult for you to make a trip to the prison just to be able to see their face.


I know the struggle very much myself because of the fact that one of my loved ones was in prison and it was too difficult for me to keep in touch with them during the holiday season. This cause me to feel very badly because I knew they felt very left out from the family and this was something that was a problem for me and my family the entire season. This is when I began to discover a system known as Securus and started using it on a regular basis just to be able to keep in touch with my loved one with whom I was not able to see regularly.


One of the great things about the Securus system is that it allows you to easily keep in contact with your loved ones through video visitation that you can do right from the comfort of your own house. The Securus option is enabling people to easily keep in contact with each other no matter where they happen to be in the world and this can prevent you for making those lengthy and costly trip just to be able to see your loved one during the holiday season because they are nowhere near located to where your home happens to be.


There are a lot of people who are currently using the system and are thrilled with what it has done for them and their loved ones. My own experience using the system has been nothing but positive and it is why I continually make use of it each and every day no matter how often I want to keep in touch with my loved one because of the fact that they are in prison and cannot see me regularly.


Sources :

Securus Technologies


Communications Industry/Securus/Inmate Communication App

Benefits of Securus’ ConnectUs Automated Inmate Forms

Posted by Harvest345 on

Leading inmate communication services provider, Securus Technologies recently inaugurated its groundbreaking Inmate Forms and Grievance application, which will be available on the ConnectUs platform. During the launch, Securus’ Vice president and Head of Marketing and Strategy, Mr. Russell Roberts, asserted that the firm’s commitment to the provision of new technology remains steadfast. He further added that the inmate forms will go a long way in modernizing the services and products offered by the company to its customers.

Correctional facilities have been using paper forms to collect various inmate requests and grievances. This technique is time consuming because prison officers are forced to move from one cell block to another distributing the forms. Thereafter, they waste more time collecting, moving, logging-in requests, and responding to them. Filing, archiving and stowing such forms also consumes a lot of time.

The new application will negate the need for all the aforementioned processes. When in use, an inmate’s request will be made and responded to in a matter of minutes. No paperwork will be involved. The platform is already receiving rave reviews from inmates and correctional officers who have had the opportunity to use it. Its advancement is part of Securus’ efforts to remodel the incarceration experience. The Inmate Forms and Grievance application also comes with a host of other user-friendly features, which were previously unavailable.

A Précis of Securus Technologies

This is a prominent telecommunications firm based in Dallas TX. For thirty years, the company has had an unwavering dedication towards providing top-notch inmate communication products and services to incarceration facilities throughout North America. Securus Technologies avails its services to more than 3000 correctional facilities. The firm has a work-force of over 1,000 employees, who oversee its day to day activities. Besides its corporate headquarters, Securus has smaller bases of operation in Carrollton, Allen and Atlanta. The company has also been investing in latest technologies, acquisitions, and patents to read more, click here for more details.